Frequently Asked Questions
General
What services does Strip offer?
Strip offers professional waxing, AFT hair removal, Rosebud Vajuvenation, and specialised treatments for intimate skin concerns. Whether you're looking for smooth, hair-free skin or targeted care to improve the appearance and condition of intimate areas, our treatments are designed with a focus on hygiene, comfort, and personalised attention at every step.
Is Strip suitable for men?
Yes. Strip welcomes clients of all genders and offers a range of treatments tailored to men's grooming needs, from Boyzilian waxing and AFT hair removal to specialised body care treatments. With a focus on hygiene, comfort, privacy, and personalised attention, every treatment is designed to deliver a professional and comfortable experience.
Are Strip treatments suitable for sensitive skin?
Many of our treatments and products are designed with comfort in mind and can be tailored to different skin needs. As every individual's skin is unique, our therapists will assess your skin condition and recommend the most suitable treatment approach for you
How is Strip different from other waxing salons?
With over 20 years of expertise, Strip is known for its high hygiene standards, specialised therapist training, and personalised approach to hair removal and skin care. Every treatment is thoughtfully tailored to deliver a comfortable experience and consistently exceptional results.
Where is Strip located?
Strip Malaysia is located across key lifestyle destinations within the Klang Valley. Each outlet is designed to offer a private, comfortable, and professional environment for your treatment experience.
You may view all Malaysia locations via our store locator page.
Do you accept walk-ins?
Yes, walk-ins are welcome, subject to availability. However, we recommend making an advance booking with your preferred outlet to secure your slot and avoid any waiting time or disappointment.
What are your opening hours?
Opening hours may vary by outlet, but most Strip locations operate from 10am to 9pm daily. We recommend checking with your preferred outlet for the most accurate timing.
Do I have to create an account to shop with you?
No. You may shop with us through our Shopee, Lazada, and TikTok Shop.
If you're unsure which products are best suited for your needs, we recommend speaking with your therapist after your treatment. Having assessed your skin condition during the session, they can provide personalised product recommendations to complement your treatment results.
What payment methods do you accept?
We are a cashless salon and accept major credit and debit cards, including Visa and Mastercard. All transactions are secure and encrypted for your peace of mind.
Do you offer refunds or exchanges?
Refunds and exchanges are subject to store policy.
Booking & Appointments
How do I book an appointment?
We recommend contacting your preferred Strip outlet directly via WhatsApp or phone for the fastest and most accurate appointment booking. Our team will be able to assist you with available appointment times and answer any questions you may have.
You may also book an appointment through our website. Walk-ins are welcome, subject to availability.
For the best experience, we recommend booking in advance to secure your preferred appointment time and avoid any disappointments.
Can I reschedule or cancel my appointment?
Yes. We understand that plans can change. If you need to reschedule or cancel your appointment, please contact your preferred outlet as early as possible.
Providing advance notice helps us manage our appointment schedule and accommodate other customers. We greatly appreciate your cooperation in avoiding last-minute cancellations whenever possible.
What happens if I’m late to my appointment?
We allow a short grace period for late arrivals. However, depending on the schedule, your treatment time may need to be adjusted or rescheduled to avoid affecting the next appointment.
We kindly encourage customers to inform the outlet as soon as possible if they are running late, so we can advise accordingly and help minimise any disruption to other appointments.
Products
What is Two Lips?
Two Lips is a skincare line developed by the team behind Strip, designed for the delicate vulva area — but gentle and effective enough to use anywhere. Every formula is dermatologically and gynaecologically tested, without sulfates or parabens, and crafted for modern intimate care that goes beyond “just hygiene".
Are Two Lips products safe for sensitive skin?
Yes. Two Lips products are dermatologically and gynaecologically tested, making them suitable for even the most sensitive skin types. They’re free from sulphates, parabens, phthalates, and synthetic fragrances — because your skin deserves clean care.
Can I use Two Lips products on other parts of my body?
Absolutely. While Two Lips is formulated for intimate skin, the products are versatile. Many customers use them on the face, underarms, and anywhere else that needs soothing, brightening, or hydration — think of them as multitasking skincare heroes.
How do I use Two Lips products in my routine?
Cleanse: Rinse
Exfoliate: Scrubbs
Brighten: Diamond (serum)
Hydrate: Pout (serum)
Treat (based on skin concern): Bumpps, Outgrown, Undercover, De-crease, ICE, Blackout
Moisturise: Juice, Sleepover
Barrier Defence: Rich, Screen
Can I buy Two Lips products at Strip outlets?
Yes — Two Lips products are available online and in all Strip Malaysia outlets. You can also ask your therapist for recommendations during your treatment.
Are Two Lips products vegan and cruelty-free?
Yes. Two Lips products are cruelty-free and 100% vegan — no animal testing, ever.
Can Two Lips products be used during pregnancy?
If you are pregnant or breastfeeding, please consult your doctor before using any of our products.
Are Two Lips products suitable for men?
Our products are designed with love for all and for use to keep your skin healthy and happy, there’s no discrimination here.
Vulva vs Vagina: Is there a difference?
The vulva and the vagina are actually separate. In Latin, the word “vulva” means “wrapper” or “covering”. The vulva is actually a sum of many parts, which includes the vaginal lips — labia majora, labia minora, clitoris, urethral opening and the vaginal opening. It is the general name given to the external part of the female genitalia (i.e. the skin). But what’s lesser known is that the vulva also comprises of the inner thighs and mons pubis, which is the flesh over your pubic bone. The vagina, on the other hand, is an internal organ.
How clean should you keep the vulva area?
While the vagina might be self-cleaning (hence the practice of douching being a no-go), the vulva needs to be kept clean and washed regularly. This is because bacteria and the build-up of oils and dead skin can hide in the folds of the vulva.However, cleaning the area too vigorously can deplete the vulva of its natural oils, and leave it dry and irritated.
Can the vulva get dry and irritated?
Yes, it can. In fact, vulva irritation is relatively common in women of all ages and can involve anything from itchiness to dryness and redness.
Just like the skin on the other parts of your body, the vulva area can get dry due to a number of causes: the wrong choice in undergarment, wearing pants that are too tight, menopause or even daily wear of panty liners. Further irritation can also be caused by scented panty liners as the synthetic fragrance can cause rashes, redness and even swelling.
Is the vulva a sensitive area?
The characteristics of the skin on the vulva is similar to the skin on the body, and acts as a protective layer to delicate skin tissues and pathogens. Additionally, it is also very sensitive to the body’s hormonal changes and its sensitivity can be further heightened at certain periods during a woman’s menstrual cycle.
What issues can skincare for your vulva address?
Two Lips products are designed to address common intimate skin concerns in women, including skin dryness, ingrown hairs and bumps. For this reason, formulations are designed to be gentle on the skin.
Do I need to patch test new products?
Everyone should patch test a new product, but it’s especially important for anyone with sensitive skin or those who have had previous bad reactions to any other products or foods.
You may experience an adverse reaction to a product simply because your skin doesn’t like a specific ingredient (natural or otherwise) or your skin doesn’t respond well to the way a product is formulated. This can result in a rash (allergic contact dermatitis), or it can cause your skin to dry out, increase oil production or breakouts.
The ingredients of products are listed on each product page to help you identify ingredients you may have existing sensitivities to.
How do I to patch test for adverse reactions?
You should patch test in two places: first, somewhere hidden (should a reaction occur); and second, somewhere close to the area where the product will be applied once it’s been approved for usage. For example, if you’re testing for your face, a great location is the side of your neck or behind your ear. If you’re testing for your elsewhere on your body, try behind your knees, your belly or your upper arms.
Once you’ve determined where to patch test, apply a tiny amount to the area. There should be no other products on the skin so that you can properly test this product. Reactions will typically occur with 24 hours but may take up to 72 hours, so we advise waiting until this time has passed.
How do I patch test for skin breakouts?
If you’re patch testing a product to see if it will make you break out, you should go about things a little differently. First, you should apply the product directly to your face on either your cheek or your chin. These are two areas that are most prone to blemishes because there’s a higher concentration of oil-producing glands. Apply your new product daily (to the same area) for a week to determine whether your skin will react. Product-related breakouts will typically occur within this time frame.
What kind of reactions should I look out for?
Major reactions: Red, bumpy or splotchy skin that feels itchy or painful. In this case, you should absolutely discontinue use and either discard the product or give it to a friend. You can treat the affected area with a soothing product, such as aloe vera or milk of magnesia.
Mild reactions: You may also experience a mild reaction, which could mean one of two things. The first is that your skin isn’t fond of the product, so you should discontinue usage. The second scenario is that you’re using a product that causes an intended reaction. Products containing acids will do this — including lactic, salicylic, glycolic acids, hydroquinone and retinol. These reactions should be short-lived and will occur almost immediately after application, and last no longer than a half hour. If the reaction worsens over time or doesn’t get better within the half hour, discontinue use. If skin settles down within half hour, it should be okay for you to continue using the product.
Normal reactions: If your skin doesn’t react at all, except to do what the product promises, then you’ve found the perfect match!
Breakouts: Obviously, you want to keep an eye out for any new pimples, blackheads or whiteheads. These can usually be seen or felt, but you can also examine your skin with a magnifying mirror to determine if there are any clogged pores. If your skin is breaking out, it’s best to discontinue use.